FAQ
Straight answers, before we start.
What does the assistant handle?
Instant replies on WhatsApp, answers about your services and prices, new patient and client enquiries, and capturing booking requests for your team. It is set up from your services, prices and FAQs, and only answers from the information you approve.
Who is it for?
Private clinics, dental practices, physiotherapists, vets and beauty businesses: salons, spas and aesthetics.
Do we need a call or a meeting?
Not unless you want one. Everything, from your demo to setup, changes and support, can be handled by WhatsApp and email, and a quick call is fine if you prefer.
Does it handle medical questions?
No. It is booking-only and does not ask for medical details. Clinical questions are handed straight to your team.
Can a staff member take over?
Yes. Conversations are handed to your team when someone needs a person or the message meets your chosen rules, such as clinical questions or complaints.
Do we need new accounts?
You need a Meta Business account (we help you set it up). No new phone number is needed: we move your WhatsApp number onto Meta's official WhatsApp Business Platform, or set up a new number if you'd rather keep your current WhatsApp app as it is. The number connected to the assistant is answered by your team in our inbox app (phone or computer), not the WhatsApp Business app, and old chats stay on the old phone. On Growth and Premium we also connect your Instagram and Facebook and add a WhatsApp chat button to your website.
How fast can we launch?
We normally build your demo in 24–48 hours and send it to you by email. Go-live follows once you approve your information and Meta approves your WhatsApp number for its business platform. That is often within days, but Meta sets the timing, so we confirm your go-live date once it is approved.
What does setup cost, and how do I pay?
Setup from R8,000 once-off, depending on your plan, followed by a monthly plan (see pricing). Once you approve your scope, we email an EFT invoice; bank details are sent privately, never published here. Request an invoice.
Are Meta's WhatsApp fees included?
No. Meta charges its own WhatsApp conversation, template or message fees, separate from our plans. We show you the current Meta rates for your expected volume and confirm them before go-live. Reminders and follow-ups are sent using Meta-approved message templates; Meta charges per template message, passed on at cost.
Can we cancel?
Yes. Every plan is month-to-month with no lock-in. You can cancel with 7 days' notice by email. Monthly fees aren't refunded. See our refund policy.
What if the assistant doesn't work as agreed?
If your assistant doesn't work as we agreed in your scope before go-live, we fix it free. If we can't fix it, we refund your setup fee. Monthly fees aren't refunded, but you can cancel with 7 days' notice. We don't guarantee bookings or revenue.
What happens after go-live?
The assistant keeps replying 24/7 and sends booking requests to your team to confirm. Changes go by email or WhatsApp message: 2 content updates a month on Starter, unlimited on Growth and Premium. Growth includes a monthly enquiry report; Premium a monthly written report and same-business-day priority support. See compare plans.
Do you work outside South Africa?
Yes. We work with practices in South Africa and overseas, by email and WhatsApp. International clients are billed in USD; switch to USD on our pricing page to see those prices.
Contact
See it for your practice first.
Tell us about your practice. Within 24–48 hours you get a demo made for your practice, by email.