Legal
Terms & support
Last updated: 11 October 2026
These terms are a plain-language overview of PRADHA AI services. Your contract is with the legal seller identified on your accepted quote. Seller: Keeran Naidoo, trading as PRADHA AI (sole proprietor), Johannesburg, South Africa. Payment is by EFT bank transfer against an emailed invoice from PRADHA AI (Keeran Naidoo, sole proprietor). By using the website or continuing with a service, you agree to these terms. A project quote or written agreement may add service-specific details.
Free demo
The demo is provided so you can assess the proposed experience before purchasing. It may run on a test environment and is not a guarantee of business results.
Setup and monthly service
Setup is a once-off fee, payable after the demo and agreed monthly scope: R8,000 (Starter), R12,000 (Growth) or from R20,000 (Premium); USD reference prices $1,000, $1,800 or from $3,500. Monthly service is R3,000 (Starter), R5,500 (Growth) or from R12,000 (Premium); USD reference prices $400, $800 or from $1,800 (invoiced on request). Final scope and price are confirmed before work begins. You may cancel monthly with 7 days’ notice. PRADHA AI is not VAT-registered, so no VAT is added to these prices.
Service guarantee
Before go-live, the assistant must work as we agreed in your scope: it answers from the services, prices and FAQs you supplied, in the agreed tone, and the agreed handoff to your team works. If your assistant doesn't work as we agreed in your scope before go-live, we fix it free. If we can't fix it, we refund your setup fee. Monthly fees aren't refunded, but you can cancel with 7 days' notice. We don't guarantee bookings or revenue. See our refund policy. The free demo is usually ready within 24–48 hours; this is a typical timeframe, not a guarantee.
WhatsApp charges
WhatsApp may charge separate Meta conversation, template or message fees. We will show you the current Meta fees and any per-message fees based on expected volume, and confirm them before go-live. Reminders and follow-ups are sent using Meta-approved message templates; Meta charges per template message, passed on at cost.
Payments
Payment is by EFT bank transfer against an emailed invoice from PRADHA AI (Keeran Naidoo, sole proprietor). Bank details are sent privately with your invoice and are never published on this website. PRADHA AI handles all billing, cancellation and refund questions directly; approved setup-fee refunds are paid back by EFT by us. Payment questions go to [email protected]. USD prices on this website are for reference only; there is no USD checkout. International clients are invoiced on request and pay by international bank transfer (SWIFT); bank fees are for the payer's account. Refunds are made in the currency paid.
Your information
You are responsible for providing accurate business information, approved answers and any permissions needed to use your communication channels. We will configure the automation around the information you approve.
Service and handoff
Automated replies assist your team but do not replace professional judgement. Sensitive, unusual or high-value conversations should be handed to a person under agreed rules.
Acceptable use
You may not use the service for unlawful activity, fraud or spam; to infringe intellectual-property rights; to distribute malware; to probe or interfere with security; or to create illegal, deceptive, hateful or abusive content. You are responsible for your instructions, customer content and how automation outputs are used. Outputs may be inaccurate and must be reviewed before being relied on for regulated professional advice.
Ownership and availability
PRADHA AI retains ownership of its software, workflows, documentation and branding. Your approved business content remains yours. We provide a limited right to use the configured service while your plan is active, but cannot guarantee uninterrupted or error-free operation.
Suspension and termination
Service may be suspended or ended for material breach, non-payment, security or fraud risk, or repeated serious misuse. Where practical, we will contact you first and help arrange an orderly handover.
Support
For service help, changes or cancellation questions, email [email protected]. Phone or WhatsApp: 064 787 0589.